Air Asia - Thank You

It was last Friday and I still haven't received any correspondence from Air Asia side and decided to give Datuk TF a mail to follow up on this case. Yes, I wrote a nice decent nice follow up letter and not a complaint letter. Since I understand that rudeness doesn't really solve problem but just worsen it. Anyhow, the weekend past by really fast and it's already Monday now. Was browsing through their website for tickets for Bali and decided to checked on My Booking under my profile section. To my surprised, the second booking wasn't there anymore. I am half joyous since there's two possibilities. One, they had decided to refund me the money, second, they deleted the booking and still deciding to refund me in credit shells or through my bank. Well, anyway, I confirm again with the booking number search and it's really gone. 

This is what they wrote above:-

Thank you for emailing AirAsia.

In response to your email, we have cancelled booking number (ZCD5SN) and process for refund.

In future, please check with your issuing bank before proceeds to book second time.

Sorry for any inconvenience caused.

Should you need any further assistance please follow us on Twitter (http://www.twitter.com/AskAirAsia) simple inquiry or submit online form.

Kind Regards,
Mani
Customer Care

Went for lunch and when I came back to check my mail, I saw a mail from their customer care department. From the letter above, I assume that they will revert the money back to my bank account. Yes, finally I am going to get my money back. And hopefully soon. Since my friend had waited for more than 1 month for the whole ordeal and she is still waiting till date with no one to follow up with. Just wanna say thank you to Datuk Tony for a good follow up on the customer's complaint and reassuring that our voice are heard. With this kind of service I am definitely gonna use their service again in the future.

Air Asia - I'm Still Not Satisfied

If you read from my previous post, you know what is happening between me and Air Asia. So continuing were I left off. I had decided to have a Live Chat session from their website. Since some of my friend told me it's quite 'effective'. So I logged in around 10am and was 78 in queue. Waited for 1hour before my turn which I don't mind since I am in the office. When finally it was my turn, I was asked a few general repeated question which I don't mind again repeating. My name, contact and booking reference. After that, he gave me another email to write my 'complaint' to. WTH?!! I had waited for more than an hour and he just gave me an email account? You can just publish that email in your website and stop wasting our time waiting in the Live Chat room. 

So I calmly replied the guy and wrote in a mail to the mentioned email. At this point, I had received an email from Datuk Tony from his personal email. Although it's a short mail but he had passed my case to two of his staff namely Francis and Cheah who is both got cc from the same mail. So while I am waiting for a reply/call from them, someone from their office called me up. I had asked from which source did they reply me from and it's from the email I sent out after the live chat session in the morning. That was fast. The guy told me the same story again but this time around they are willing to refund me in terms of credit shell which is some sort like a pre-paid money in my Air Asia account. And get this, it's only valid for 90 days. WTH!?!! Where/When am I supposed to go? I had just booked tickets and it's for end of the year. Do you still think I am going to make another booking in 3 months? And will you still have any promo tickets within these times? 

I told him that I am not satisfied with the credit refund and demanded a full refund/credit to my credit account. He put me on hold and talked with the manager. Same answer, this is the best they can do. I asked to talked with the manager and guess what, I was put on hold again. And guess what he said when he came back to the phone, "My manager is not free at the moment to talk with me but that is the best offer we had for you now". WTF?!! Then what's the point of this whole conversation? So he asked me to write in to their feed back form from their website on this issue. WTH?!! Another form to write into? How many do you have? Controlled myself and went into the website and search for the page which he mentioned. It was so darn hard to find it (not sure about you). Wrote in and now waiting for someone to call me again. Sigh~!!! Worst online booking experience ever. And I thought these kind of stuff is a click away. Duh~!!!

Air Asia - Call Me Back!!!

Air Asia just started their promo for their 1 Million low cost fair again yesterday. I managed to logged in right after midnight and the line was still very smooth at that time. But due to some lack of information from another friend, I had to wait for half and hour to finally get the info through. By that time, their system had already been flooded by customers logging in. Tried it till 1.30 in the morning and it's still the same. So decided to try again the next day. The highlight of the story actually comes now. I managed to log into Air Asia's website and finally search and found the date which I wanted to choose which is 9-12 Dec which has a RM25 promo. So I click and ding dong ding dong finally I'd reached the final payment page.

Keyed in all my details and proceeded into payment and I waited for the page to show me some kind of confirmation but it didn't. So I waited and waited and finally after 5 mins or so I had decided to check for my booking status from my Profile (since I am a registered user). Managed to logged in without a breeze but again it return a blank page at  this stage. Tried a few times but to no avail. Tried calling their Premium Hotline which cost RM1.95/min but it was always engaged. So decided to give the booking another try and after numerous hanging and error of the page I had managed to booked the same flight but on a different date. I had booked on 14-17 Dec instead since the first date (9-12) didn't have the RM25 promo anymore. Made my payment and again it hanged. WTF!!! 

Checked in my profile again and after several attempts, I had finally managed to log into it. I got the shock of my life when I saw them confirming two of the booking I had made. In other words, charging me for the (9-12) and also (14-17) flight. WTF??!! I had tried to call their Premium Hotline again and finally managed to get through to some girl. The girl wasn't much help AT ALL!!! Asked of my booking ref number and details (which last less than 5 mins)  and put me on hold for like 10-15mins. Blardy hell, the farking charges is so expensive and she put me on hold?!! It's RM1.95/min for god sake. 

Finally she came back and told me that her Manager can't rebate me the second booking charges cause it's not on the same date. HUH?!! As I mentioned, the reason I had booked on a different is because of the promo issue. I had asked to talk with the manager since I know that she can't make any decision. Then she put me on hold again (for another 10-15mins) WTF?!!! Don't she know that  the price of the call is farking expensive? And finally when she came back, what answer did she gave me? "Oh, we have a lot of calls coming in today (I assumed complaints) and the manager is not free at the moment to talk (entertain) to me. WTH?!! She did said that the manager gonna call me back later of the day and jotted down my contact number half way through when I was put on farking HOLD again!?!! WTF?!!! I'd hold for 5 mins or so and decided to hang up and let her call me back. But it didn't happen. 

I was really pissed the whole morning and expressed it out in my FB when a friend of mine told me to tweet Datuk Tony. But I didn't have a tweeter account so I'd decided to leave a  message on his personal page. To my surprise he replied my message after 10mins. He asked me to write the booking ref to his personal email and will come back to me. Wow~ That is efficient. I am not sure if he's the one who replied me or his PA but heck, at least someone did. At least the action did lower down my fire a bit. Well, now lets see if anyone return my call or mail.

When Are You Moving In?

I think that is the most heard question I had recently. Yup, it's referring to me moving into my new house. Well, after the first house cleaning, I went back last Wednesday to have a check on it. As expected, the floor was covered by a thin layer of dust. So I guess I need to go over again this weekend to have another go with mopping and sweeping the floors again. At the mean time, I am also scouting around for curtains and it's rod around town. Been to Baagus and it was damn expensive. Went over IKEA yesterday and saw something similar with half the price. Now I need to look for curtains for both the master bedroom and also living room. You can't move in living without any covers right?

Still deciding whether to get a complete one or tailor-made one instead. Still deciding on both since I am not so into fabrics and design while babe is too busy with work to scout around town for it. Before moving in, I need to consult my Feng Shui Sifu for a good date and also the proper procedures. Gonna make a call or trip over his office to discuss on this. Since everyone was telling me that I can't even move my old stuff as it's considered shifting/moving. So I can just get some new stuff like mattress, fridge and washing machine for the mean time. But those stuff are ex-stock so I don't think it will take them a lot of time to send it. Maybe they can deliver it on the same day I move in. Oh, thinking of moving in my new house really brighten up my day.

V Day - House Cleaning

So how do I spent my Valentine's Day? House cleaning of course. Yup, no candle light dinner or romantic one day trip up Genting or what so ever. I took leave on Monday to start my house cleaning campaign. As you all might already knew, my house had finally completed and it's time to do some cleaning before I move in. But the thing is that there's plenty of dust around the house and this need to be clean off several times before it's clean enough to move in. My friends did told me that even though I had move in for several weeks, the dust will still be there. So I still need to clean my whole house every single weekend.

It took me 8 hours to clean the whole house and luckily babe joined in after her work to help out. The blardy  dust kept coming back even though I had sweep and mop the floor several times. But we were really satisfied at the end of the day when all the interior part had been clean and we even had our first lunch over there. Well, like I always said, it's not the place but the company which matters the most. We continued our cleaning up till 8pm and decided to called it a day. Babe was super tired and so am I, so decided to come back again during the weekend to give it another go. Even bought a bottle of acid to clear up my wet kitchen's tiles as proposed by some of my friends. Will try it out this weekend and see how it goes. Hopefully everything goes well and I can move in by the end of the month.

Greenpois0n to Jailbreak iOS 4.2.1 [Windows]

Finally after a long wait, The Chronic DevTeam had finally released the JB for iOS 4.2.1 for all iDevices. The had first released the Mac version a day earlier and the Windows platform a day after it. It doesn't take much of their time too when they again released another version of Greenpois0n to JB Verizon's CDMA iPhone 4 yesterday. So let me go through the step by step tutorial again on how to use this Greenpois0n to JB your iPhone 4. This JB is meant for iPhone 4, 3GS and 3G only. Actually the same JB is applicable for iPod Touch 4G, 3G and iPad too. But I am focusing more on the iPhone devices in here. As always, just a reminder that JB your iDevices might probably void your warranty so do proceed with caution. And always remember to back up your data before your do anything further. This is a JB software and it doesn't hacktivate your phone so for those factory lock phones, please wait for the unlock software. 

1. You must have the latest iTunes or at least a 10.1 and above version installed in your PC. 
2. Update your iOS to 4.2.1 using the new iTunes version beforehand. 
3. Again, back up your data before your start the JB process. 
4. Go to this website to download the Greenpois0n RC5 b2 version for Windows or this mirror site here.
5. Extract the file to some where and you can start your JB process now. 
6. Connect your iPhone and POWER OFF. 

 7. Open the Greenpois0n software and click on the Prepare to Jailbreak (DFU) option. 

8. You will now be instructed to put your phone into DFU mode by following the steps. 

9. Press & Hold the Sleep/Wake button for 2 seconds.

  10. Next, while still pressing and holding the Sleep/Wake button, Press & Hold the Home button together for 15 seconds. 

 11. Now release the Sleep/Wake button while still Holding on to the Home button for another 15 seconds. 

 

12. This will bring your phone into DFU mode and you will see the Ready to Jailbreak button on the screen. Click on it and wait. 

 13. You will see a bar showing the progress of the JB on your phone now. 

 14. When the green bar is full, the JB is completed and are prompted to click the Quit button.

15. At this moment your phone will have what they said scrolling with verbose text. The phone will reboot itself after completion. 

 16. In your Home Screen, you will see a new Loader application in there. Click into it. 

 17. Cydia is the only option in there so select it and press Install. 

  18. After installing Cydia, you can choose to remove the loader by selecting to Uninstall it in the Loader.

19. Now your phone has Cydia in it and it's successfully JB. Update your Cydia and you are done.

There are reports/feedback saying that Cydia isn't inside the Loader after launching it. If this happens, you can try to install Cydia with Redsn0w 0.9.6 RC8 from here. Remember to just choose to install Cydia from the list and not anything else. You are also recommended to do a clean restore if the above method doesn't work. Do proceed with caution and again the writers would not take liable to any damage to any our the reader's iDevices by following the above instructions/guide. So have I tried it? Nope, cause I am waiting for iOS 4.3 to come out for more feature to upgrade. But there are friends of mine who did it and succeeded from the guide above. So enjoy folks~!

A Good Holiday

It's a bit late but it's still the festive season so here goes. Wishing my readers a Prosperous & Wonderful Chinese New Year. A lot happened during this few days of festive season. Went back to my hometown, meet my grandparents, cousins and nephews and friends. But didn't really have much time meeting them either. Most of the time I spent at home with my relatives and cousins. And did I mentioned there's plenty of food single day? I do mean tons of cook food all the time. Imagine waking up everyday and having 5 to 6 meals a day. I mean other than eat it's just sleeping and updating our status with the cousins. But hell, we all are connected through FB, even my aunt and uncles. So most of us know what is happening among our family. Came back on Saturday and managed to catch up with my friends before they leave. Catch a CNY movie today and gonna be back to work tomorrow. Already been receiving calls from my boss and customers today for stuff to follow up tomorrow. What a quick weekend rest for me. Now it's time to work again~ Ganbateh~!